This is a space where the community of Teamwork users can ask for support, explanations,
and also vote up or down questions, answers and feature requests.
>> Back to Teamwork's site.

It appears that we have the same problem as the previous poster. We have installed a clean install of 4.7 and email alerting does not work despite using the same configuration that we used under 4.6.

If I send a sticky email works but it doesn't work anywhere else. We receive no notifications at all and send message also does not work. All of the background jobs appear to be running.

asked Jul 04 '11 at 01:55

daveo's gravatar image

daveo
764

closed Jul 05 '11 at 04:00

Pietro%20Polsinelli's gravatar image

Pietro Polsinelli ♦♦
4617212

We released a patch for 4.7: http://blog.twproject.com/2011/07/06/teamwork-4-7-patch-release-4-7-25011/

(Jul 06 '11 at 06:07) Pietro Polsinelli ♦♦

The question has been closed for the following reason "The question is answered, right answer was accepted" by Pietro Polsinelli Jul 05 '11 at 04:00


We have applied the patch and restarted Teamwork and our email is working normally again, thank you.

To answer your earlier question ... no, we don't have any relevant errors in our platform.log

answered Jul 04 '11 at 21:07

daveo's gravatar image

daveo
764

Thank you for pointing out the bug. We will release the patch for this as soon as possible, for the moment you can add in your global.properties (TEAMWORK_ROOT/webapps/ROOT/commons/settings)the line

RUN_TWITTER=yes

and restart Teamwork. This should temporary fix the problem (you may receive some e-mails after this operation, all of those that has not been sent in the last days after the upgrade).

answered Jul 04 '11 at 04:14

Silvia%20Chelazzi's gravatar image

Silvia Chelazzi ♦♦
408519

edited Jul 04 '11 at 04:17

Do you have some errors on your platform.log file? (TEAMWORK_ROOT/webapps/ROOT/WEB-INF/log)

answered Jul 04 '11 at 06:24

Silvia%20Chelazzi's gravatar image

Silvia Chelazzi ♦♦
408519

Still not working

answered Jul 04 '11 at 05:13

Fulvio's gravatar image

Fulvio
11

Try as follow:

Download this file

http://dl.open-lab.com/emd.zip

Unzip it and replace it here:

YOUR_TEAMWORK_FOLDER/webapps/ROOT//WEB-INF/classes/org/jblooming/messaging

Before replacing backup your Teamwork folder.

Then restart Teamwork (this works for teamwork 4.7).

answered Jul 04 '11 at 05:38

Silvia%20Chelazzi's gravatar image

Silvia Chelazzi ♦♦
408519

Thanks I will give it a try. According to you, have I to delete the email queue of previous messages?

answered Jul 04 '11 at 05:42

Fulvio's gravatar image

Fulvio
11

If you have many subscriptions probably Teamwork has generated some messages tat are waiting to be sent. Backup your database then open the olpl_message table and remove those messages having media = "EMAIL"

(Jul 04 '11 at 05:51) Silvia Chelazzi ♦♦

Still not working. All messages deleted. If I go to the ADMIN --> MONITORING --> MESSAGES section I see as follow:

(Sorry but the fields are in Italian)

Oggetto: the object of the mail
Testo: the body of the mail
Da: The sender
A: The receiver
Invia messaggio utilizzando: The mean through which the message should be sent, obviouly "EMAIL"
Ultima prova: Last try, a blank field
Status: blank field
n. di prove: number of attempts is 0 (zero)
Scadenza: Expiring date is a blank field
Received: A date (today, because is the last attempt)
Ultimo errore: Last error is a blank field

answered Jul 04 '11 at 06:21

Fulvio's gravatar image

Fulvio
11

edited Jul 04 '11 at 06:22

I have the same problem, is there a solution to have email back ? Thanx

answered Jul 04 '11 at 10:37

gasdia73's gravatar image

gasdia73
111

Did you try with the patch provided?

(Jul 04 '11 at 10:46) Silvia Chelazzi ♦♦

yes, nothing has changed

answered Jul 04 '11 at 14:23

Fulvio's gravatar image

Fulvio
11

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Tags:

×24
×6
×2
×1

Asked: Jul 04 '11 at 01:55

Seen: 462 times

Last updated: Jul 06 '11 at 06:07

| Teamwork faq | about | contact us | Teamwork blog | Teamwork documentation | feedback always welcome