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Hello. As far as i have found, clicking on a company resource, then on groups/operator load does not show load on all resources of the company, thus not those in departments, but only of the human resources immediately at its level. How do i make it so that my boss can check the company workload without having to resort into selecting everyone into the workload page? |
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To test this behavior I've created a company called "COMPANY" and a departments a behind it called "DEPARTMENT". Then I've created 3 resources , A ,B, C. I've set A and B as resource of COMPANY and C as resource Of DEPARTMENT. If I go to the company and i click on the button workgroup/operator load I see the load of A, B and C. If in the operator load I click on the workgroup button on the top right of the page i see the filtering resource. Could you write me your structure? maybe it could also a permission problem. you are right, i can see some people that are within departments. I cannot see them all. What could filter them in the view? By the way i am admin, i hope i have all rights. edit: there are ten persons shown, which looks like a number for multiple page results. Would it be possible that there is a max number of persons that can be displayed?
(Nov 24 '11 at 06:48)
pepe
It seems that there is not a maximum number of resources showed. If you click on the button workgroup in the load which resources do you see? All those that you expect or only a part?
(Nov 28 '11 at 03:40)
Silvia Chelazzi ♦♦
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I found a similar issue during my tests. Following the example above, let's the resources B and C be in staff with A (who is, for example, an are manager). I created two DEPARTMENTS (of the company called COMPANY), suppose Dep1 and Dep2. I assigned resource B to Dep1 and resource C to Dep2. If I check the company workload I can see all 3 resources. But, If I assign resource A to a newly created company department (let call it Dep3) and I check the workload of the company, I can see only the workload of resource B and C. Nothing about the resource A. It seems something going wrong with the hierarchy of the resource. I can't assign the resource A (who is "the boss") to a department at the same level of his resources. Any suggestions? |
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I've made your test and in my installation it works fine, I see the workload of A B and C selecting company (A is in dep1, B in dep2 and C in dep3 and A is the boss of b). Check out if the department on which you put A belongs to company. |
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this is what I did: Company
And if I go in company and I click on workgroup and then on operator load I see all of them (a,b,c). Is it possible that one of your resource has not the enabled login? The operator load filters by default for users with login in Teamwork. |
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Hi Silvia, all the resources have a login and are active users on Teamwork. The problem rises only when I move the manager into a department. In the operator load I can't see the manager and all the resources in the same department of the manager. If I leave the manager outside departments everything works fine. In addition, the manager has a manager himself. The manger is also a teamwork administrator |
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After other test. The problem rise when I am logged as ADMIN and I am the manager of the resources in different departments. If I log with another user (with the same rights of mine one) and I check the operator loads of all the company(all the departments), the window shows the correct result. IF I am logged with my "regular" login, my load and the load of all the resources in my department didn't show if I check the company load. It shows only if I check the department load |
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any suggestions? I tried with different scenarios but I got not the error. Could you exactly explain how your admin user is assigned on this resources tree?
(Jan 23 at 10:12)
Silvia Chelazzi ♦♦
Which kind of informations you need, Silvia?
(Jan 24 at 03:33)
Fulvio
For example: how the company is structured() which department, and where the admin is assigned (on the company? on a department) and so on.
(Jan 24 at 04:13)
Silvia Chelazzi ♦♦
1 Teamwork admin, assigned to a Department.(He has also Global role as Area Manager) 7 resources, in staff of the admin user, in 3 different Departments of the same Company. All the Departments belong to the same Company. The problem raises up when I check the Company load and I am logged as admin. If I create a new Area Manager and I check the whole Company Load, I get the correct result
(Jan 24 at 11:04)
Fulvio
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