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Hi, we have had a problem start from 15/01/12 with mail from Teamwork not working all the time or not to all recipients. I have checked the log and it cites a problem with SMTP but when I test the SMTP I get the message that server is answering on port 25. any help greatly appreciated. Nick. an excerpt from the log: 2012 Jan 15 17:57:10 ERROR emailLogger:81 - Problem sending e-mail org.jblooming.ApplicationException: Server time: 15/01/2012. at org.jblooming.messaging.MailHelper.sendHtmlMail(MailHelper.java:191) at org.jblooming.messaging.MailHelper.sendHtmlMail(MailHelper.java:147) at org.jblooming.messaging.MailHelper.sendHtmlMail(MailHelper.java:138) at org.jblooming.messaging.EmailMessageDispatcher.run(EmailMessageDispatcher.java:75) at org.jblooming.scheduler.ExecutableSupport.runAndLog(ExecutableSupport.java:22) at org.jblooming.scheduler.Job.run(Job.java:161) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) Caused by: javax.mail.MessagingException: Could not connect to SMTP host: mail.bigpond.com, port: 25, response: 554 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1379) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:412) at javax.mail.Service.connect(Service.java:288) at javax.mail.Service.connect(Service.java:169) at javax.mail.Service.connect(Service.java:118) at javax.mail.Transport.send0(Transport.java:188) at javax.mail.Transport.send(Transport.java:118) at org.jblooming.messaging.MailHelper.send(MailHelper.java:466) at org.jblooming.messaging.MailHelper.sendHtmlMail(MailHelper.java:188) ... 11 more |
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It seems from the log that you have a problem connecting to the smtp server. Did you change something in your configuration or in your firewall(or network) that prevents Teamwork connecting to it? |
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Hi Silvia, No when I test the SMTP it works. Some people get mail others not. Sometimes works after many retries of sending message to group. if it was a network or firewall it would work or not, yes? Not operate in a random manner. |
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In the log you get "Could not connect to SMTP host: mail.bigpond.com, port: 25, response: 554".
Response 554 means that the transaction has failed due to a smtp connection problem so it seems that for some reason Teamwork is not able to connect to your mail server. If you try sending message directly to a person does it work (buddy icon -> send a sticky (check email in the page))? |
